How to Raise a Ticket in Zoho Desk

How to Raise a Ticket in Zoho Desk

Hello Team,

This video tutorial has been created to help all employees navigate our Zoho Help Desk system effectively. To ensure your technical issues are addressed promptly and systematically, we request everyone to use this platform for all IT-related requests.

In this video, you will learn:

  • How to log in to the Zoho Desk portal.

  • Step-by-step instructions on how to Create/Raise a New Ticket.

  • How to categorize your issue and attach necessary screenshots or files.

  • How to track the Status of your ticket (Open, In-Progress, or Resolved).

  • How to communicate with the IT Team directly within the ticket.

Why Use the Ticketing System? Using Zoho Desk allows the IT Team to prioritize your issues better and maintain a complete history of support requests. This ensures that no request is missed and help is provided in the shortest possible time.

Need Further Assistance? If you face any issues logging into the portal or submitting a ticket, please reach out to the IT Department directly.

Best Regards, IT Team




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